Terms of Service

1. Acceptance of Terms

By accessing and using Ebiiz ("Service," "Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations.

These Terms apply to all visitors, users, and businesses ("Users") who access or use the Service. We may update these Terms from time to time, and your continued use after changes indicates acceptance of the modified Terms.

2. Service Description

Ebiiz is a comprehensive business management platform that provides:

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation.

3. Account Registration & Access

Account Creation

To use certain features of the Service, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Update your information to keep it accurate and current
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breaches

Account Types

We offer different account types with varying access levels:

• Admin Accounts: Full access to all features and settings
• Staff Accounts: Limited access based on assigned roles and permissions
• Trial Accounts: Limited-time access to evaluate the Service

Age Requirement

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account and use the Service.

4. Subscription & Billing

Subscription Plans

We offer various subscription plans with different features and pricing. The specific terms of your subscription will be presented at the time of purchase.

Payment Terms

• Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Payment Methods: We accept major credit cards, mobile money, and other payment methods as displayed
• Failed Payments: If payment fails, we may suspend access until payment is received

Price Changes

We reserve the right to adjust pricing with at least 30 days' notice. Price changes will take effect at your next billing cycle.

Refunds

Refunds are handled on a case-by-case basis. Generally, we do not provide refunds for partial subscription periods. Contact support for refund requests.

5. Data Ownership & Rights

Your Data

You retain all ownership rights to the data you input, upload, or create through the Service ("Your Data"). We do not claim any ownership of Your Data.

License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide license to use, store, and process Your Data solely for the purpose of providing the Service. This license terminates when you delete Your Data or close your account.

Data Export

You may export Your Data at any time through the provided export features. Upon account termination, you will have a reasonable period to export Your Data before it is deleted.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraudulent, deceptive, or misleading activities
• Upload or transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service for money laundering or illegal financial activities
• Store or transmit content that is illegal, harmful, or offensive
• Resell, redistribute, or sublicense the Service without authorization

We reserve the right to investigate violations and may suspend or terminate accounts that violate these policies.

7. Intellectual Property

Our Rights

The Service, including its original content, features, functionality, design, and branding, is owned by Ebiiz and is protected by international copyright, trademark, and other intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your business purposes during your subscription period. This license does not include:

• The right to modify, copy, or create derivative works
• The right to reverse engineer or attempt to extract source code
• The right to use our trademarks without authorization

Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to compensate you.

8. Service Level & Availability

Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency maintenance or security updates
• Factors beyond our reasonable control (force majeure)

Support

We provide customer support through email and in-app channels. Response times vary based on your subscription plan and issue severity.

Backups

We maintain regular backups of the Service. However, you are responsible for maintaining your own backups of critical data.

9. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for loss of data, profits, revenue, or business opportunities
• We are not liable for third-party services or integrations

10. Indemnification

You agree to defend, indemnify, and hold harmless Ebiiz, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Data or content you upload to the Service

11. Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination:

• Your access to the Service will end immediately
• You will have a grace period to export Your Data
• No refunds will be provided for unused subscription time

Termination by Us

We may terminate or suspend your account immediately, without prior notice, if:

• You breach any provision of these Terms
• Your payment fails and is not resolved within the grace period
• We are required to do so by law
• We discontinue the Service

Effect of Termination

Upon termination, all licenses granted to you terminate, and you must cease using the Service. Sections that by their nature should survive termination will continue to apply.

12. Governing Law & Disputes

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Ebiiz is registered, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration or the courts of the applicable jurisdiction.

Class Action Waiver

You agree that any disputes will be resolved on an individual basis and not as part of a class, consolidated, or representative action.

13. Contact Us

If you have questions about these Terms of Service, please contact us: